Container Tags Won't Print

If a container tag won’t print, and you’ve verified that the printer is working and that you can print *other* container tags, but not the one you want, follow these steps:

1. Verify that the printer is on, plugged in and has label printer paper
2. Try printing a different Container Tag to see if the printer is working
   • If it doesn’t print with a different Container Tag, the issue might be with the Container Labels for the container
3. In NAV, check the Container Type setup by navigating to the “Container Type” screen
4. Highlight the Container Type that is on the Container Tag you’re trying to print, click on the Navigate tab and then click “Labels”
5. Verify that the Container Label in question has Label Type and Codes associated with it. It should look like below:

6. If it is blank, that is the issue (Skip Step 7)

7. IF it is NOT blank, it could also be the Item’s Labels are missing.

1. • Check by navigating to the “Items” screen
   • Select the Item you’re trying to print a container tag for
   • Go to the Actions Ribbon and click Labels
   • The Item Labels should show either Case or Pre-Process
   • If it is blank, this is the issue.
   • Enter the correct Item Label and save
   • Proceed to Step 9

8. Fix by filling in the Container Labels with the following:

1. • Container = WH CONT
   • Shipping Container = SHIP CONT
   • Production Container = PROD CONT

9. Try printing the Container Label again

10. If it still does not print, contact IT support (support@manzanaproductsco.com)